COCOA ELITE LLC stands behind all our products. We offer the following Money Back Guarantee on all products excluding any single serve product purchased: If you are not satisfied with your purchase for any reason, you can return the product for a full refund of the purchase price minus any shipping and handling charges if you notify us online at firstname.lastname@example.org within 14 days of the order date. We will respond within 2 business days with a Return Authorization Number (RAN). We will not accept or issue a refund for any packages marked “return to sender” or “refused” or if you do not have a Return Authorization Number (RAN). All return shipping costs are the customer’s responsibility and must be received by COCOA ELITE™ within 14 days of the issuance of a Return Authorization Number (RAN). Please write your RNA on the package list, along with the reason for the return. Please also write the RAN on the outside of the shipment. Mail your unused product to: 320 Kathy Drive, Belle Vernon, PA 15012. We recommend that you ship the product using a mail service that you can track and confirm delivery. Please allow up to four weeks to process your refund. A refund will be applied to the form of payment used.